Terms of service

Last updated: December 25, 2025

Welcome to playitco.com (“Play It”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”).

By accessing, browsing, or purchasing from our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

  1. Eligibility & Use of Services
    The Services are intended to be used only by adults (18 years or older).
    Our products are designed for children; however, all purchases must be made by a parent, guardian, or responsible adult.
    By placing an order, you confirm that you are legally capable of entering into a binding contract under Indian law.

  2. Account Information
    You may choose to create an account to access certain features.
    You are responsible for maintaining the confidentiality of your login credentials.
    You agree to provide accurate, current, and complete information.
    We reserve the right to suspend or terminate accounts that provide false or misleading information.

  3. Product Information
    We strive to display product descriptions, images, features, and pricing as accurately as possible. However:
    Product colors or appearance may vary slightly due to screen settings.
    All product descriptions are subject to change without notice.
    We do not warrant that product descriptions are error-free.

  4. Pricing & Payment
    All prices are listed in Indian Rupees (INR) and are inclusive or exclusive of taxes as displayed.
    Prices may change without prior notice.
    Payments are processed through secure third-party payment gateways.
    An order is considered confirmed only after successful payment and issuance of an order confirmation.

  5. Order Acceptance & Cancellation
    We reserve the right to accept or reject any order at our discretion.
    Orders may be cancelled due to pricing errors, stock unavailability, or suspected fraudulent activity.
    In such cases, any payment received will be refunded as per applicable laws.

  6. Shipping & Delivery
    Shipping timelines, charges, and delivery terms are governed by our Shipping Policy, available on the website.
    Delays caused by logistics partners, weather conditions, or force majeure events are beyond our control.

  7. Returns & Refunds
    Returns, exchanges, and refunds are governed by our Return & Exchange Policy, available on the website.
    Certain products (including opened toys, electronic items, or hygiene-sensitive products) may not be eligible for return except in cases of defect or damage.

  8. Product Use & Safety Disclaimer
    Products must be used only under adult supervision, especially for younger children.
    Age recommendations are provided for guidance and safety.
    We are not responsible for misuse of products contrary to instructions or warnings.
    Parents and guardians assume full responsibility for ensuring safe and appropriate use.

  9. Intellectual Property
    All content on the Services, including but not limited to:

  • Text

  • Images

  • Illustrations

  • Audio

  • Stories

  • Sound books

  • Logos and trademarks
    are the exclusive property of Play It / Motion Toys Pvt. Ltd. or its licensors.
    You may not copy, reproduce, distribute, or exploit any content without prior written permission.

  1. User Conduct
    You agree not to:

  • Use the Services for unlawful purposes

  • Upload malicious code or interfere with site functionality

  • Attempt unauthorized access to systems or data

  • Misrepresent your identity

We reserve the right to restrict access for violations.

  1. Third-Party Services
    Our Services may contain links to third-party websites or services. We are not responsible for their content, policies, or practices.
    Use of third-party services is at your own risk.

  2. Limitation of Liability
    To the fullest extent permitted by law:
    We shall not be liable for indirect, incidental, or consequential damages.
    Our total liability, if any, shall not exceed the value of the product purchased.
    Nothing in these Terms limits liability where prohibited by law.

  3. Indemnification
    You agree to indemnify and hold harmless Play It from any claims, losses, or damages arising out of:

  • Your use of the Services

  • Violation of these Terms

  • Misuse of products

  1. Privacy
    Your use of the Services is also governed by our Privacy Policy, which explains how we collect and process personal data.

  2. Grievance Redressal (India)
    In accordance with applicable Indian laws:
    Designation: Grievance Redressal Officer
    Email: contactus@playitco.com
    We aim to resolve grievances within legally prescribed timelines.

  3. Governing Law & Jurisdiction
    These Terms shall be governed by and construed in accordance with the laws of India.
    Courts located in India shall have exclusive jurisdiction over any disputes.

  4. Changes to Terms
    We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date.
    Continued use of the Services constitutes acceptance of revised Terms.

  5. Contact Information
    For questions regarding these Terms:
    📧 Email: contactus@playitco.com