Shipping policy
Last updated: December 25, 2025
At Play It, we aim to deliver your orders safely, promptly, and transparently. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Once an order is processed and dispatched, you will receive a shipping confirmation with tracking details.
2. Shipping Coverage
We currently ship across India.
Delivery availability may vary based on your location and logistics partner serviceability.
3. Estimated Delivery Timelines
Delivery timelines depend on your location:
Metro cities: 3–5 business days
Non-metro / Tier 2 & 3 cities: 5–7 business days
Remote locations: 7–10 business days
These timelines are estimates and may vary due to factors beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
Free shipping thresholds or promotional shipping offers may apply from time to time and will be clearly communicated on the website.
5. Cash on Delivery (COD)
COD availability is subject to pin-code serviceability and order value limits.
We reserve the right to disable COD for certain locations, products, or orders.
6. Order Tracking
Once shipped, tracking details will be shared via email or SMS.
Customers can track their shipment using the provided tracking link.
7. Delays & Force Majeure
While we strive to meet delivery timelines, delays may occur due to:
Weather conditions
Natural disasters
Transport strikes
Government restrictions
Logistics partner delays
Play It shall not be liable for delays caused by circumstances beyond reasonable control.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery details.
Orders with incorrect or incomplete addresses may be delayed or returned to origin.
Re-shipping charges (if applicable) will be borne by the customer.
9. Failed Delivery Attempts
Our delivery partners may attempt delivery multiple times.
If delivery fails due to unavailability or refusal, the order may be returned to origin.
Refunds, if applicable, will be processed as per our Return & Exchange Policy, after deducting shipping charges.
10. Damaged Packages at Delivery
If the outer packaging appears damaged at the time of delivery, please refuse delivery or record an unboxing video immediately.
Any damage or discrepancy must be reported within 7 days of delivery in line with our Return & Exchange Policy.
11. Partial Shipments
In rare cases, items from the same order may be shipped separately based on availability. Customers will be informed accordingly.
12. Governing Law
This Shipping Policy shall be governed by the laws of India and must be read together with our Terms & Conditions and Return & Exchange Policy.
13. Contact Us
For shipping-related queries:
📧 Email: contactus@playitco.com