Refund policy

Last updated: December 25, 2025

At Play It, we want every parent and child to have a delightful experience with our products. If something isn’t right, we’re here to help.
This Return & Exchange Policy explains the circumstances under which products may be returned or exchanged and the process involved.

  1. Eligibility for Returns
    We accept returns only in the following cases:

  • The product received is damaged

  • The product received is defective

  • The product received is incorrect (wrong item sent)

To be eligible:

  • The issue must be reported within 7 days of delivery

  • The product must be unused, unwashed, and in original packaging with all tags, manuals, and accessories intact

  1. Non-Returnable Items
    For safety, hygiene, and quality reasons, the following items are not eligible for return or exchange, unless damaged or defective at delivery:

  • Opened or used toys

  • Electronic toys or sound books once opened

  • Products with broken seals or missing original packaging

  • Items purchased during clearance or special sales (if marked as non-returnable)

  1. Exchange Policy
    Exchanges are permitted only for the same product (replacement) in cases of damage, defect, or wrong item delivered.
    We do not offer exchanges for change of mind, size, color, or preference.
    If a replacement is unavailable, a refund will be processed instead.

  2. How to Raise a Return or Exchange Request
    To initiate a request:

  3. Email us at contactus@playitco.com within 7 days of delivery

  4. Share:

    • Order ID

    • Clear photos or videos showing the issue

    • A brief description of the problem

Our team will review the request and respond within 2–3 business days.

  1. Return Pickup & Inspection
    Once approved, we will arrange a reverse pickup where serviceable.
    In certain locations, customers may be requested to self-ship the product (costs reimbursed if return is approved).
    All returned products undergo a quality inspection before approval of exchange or refund.
    We reserve the right to reject returns that do not meet eligibility conditions.

  2. Refund Policy
    Refunds are issued only after successful inspection and approval.
    Refunds are processed to the original payment method.
    Refund timelines:

  • Online payments: 5–10 business days

  • COD orders: bank transfer within 7–10 business days after details are shared
    Shipping charges (if any) are non-refundable, unless the return is due to our error.

  1. Cancellations
    Orders may be cancelled only before dispatch.
    Once shipped, cancellation requests cannot be accepted and will follow return eligibility rules.

  2. Important Notes for Parents

  • Adult supervision is advised when opening or using toys.

  • Please check the product immediately upon delivery and record an unboxing video where possible — this helps resolve issues faster.

  • Minor variations in color or design due to screen or manufacturing differences do not qualify as defects.

  1. Misuse of Return Policy
    We reserve the right to:

  • Refuse returns from customers with repeated misuse of the policy

  • Take appropriate action in cases of fraudulent or suspicious claims

  1. Governing Law
    This policy is governed by the laws of India and must be read in conjunction with our Terms & Conditions and Privacy Policy.

  2. Contact Us
    For any return, exchange, or refund queries:
    📧 Email: contactus@playitco.com