Privacy policy
🔒Parent Privacy Summary (Quick Read)
We know parents trust us with their family’s information. Here’s our simple promise:
👩👧👦We collect personal information only from parents or guardians, not directly from children.
🧸Our toys are made for kids, but our website is meant to be used by adults.
🚚We use your information only to process orders, deliver products, and support you.
🔐We do not sell children’s personal data.
You can ask us to access, correct, or delete your data anytime.
For full legal details, please read the complete Privacy Policy below.
Privacy Policy
Last updated: December 20, 2025
playitco.com (“Play It”, “we”, “our”, or “us”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a curated shopping experience.
The Services are powered by Shopify, which enables us to host and operate our online store.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit, use, or make a purchase through our Services, or otherwise communicate with us.
If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall prevail with respect to personal data processing.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
1. Definitions
Personal Data / Personal Information: Any information that identifies or can reasonably be linked to an individual.
Services: The website, online store, and related services offered by Play It.
You: A visitor, customer, parent, or guardian using the Services.
Anonymised or de-identified information that cannot be linked to an individual
is not considered personal data.
2. Personal Information We Collect
Depending on how you interact with the Services, we may collect the following personal information:
a. Contact Information
Name
Billing and shipping address
Phone number
Email address
b. Financial & Transaction Information
Payment method details (processed securely via third-party gateways) Order history, refunds, and transaction confirmations. We do not store full credit or debit card numbers on our servers.
c. Account Information
Username and password
Preferences and settings
d. Usage & Device Information
IP address
Browser type and device identifiers
Website interaction data
e. Communications
Messages sent to us via email, forms, or customer support channels
3. Sources of Personal Information
We collect personal information:
Directly from you when you place an order, create an account, or contact us
Automatically through cookies and similar technologies
From service providers such as Shopify, payment processors, and logistics
partners
From marketing or analytics partners, where permitted by law
4. How We Use Your Personal Information
We use personal information to:
a. Provide and Manage Services
Process payments and fulfil orders
Deliver products and manage returns or exchanges
Create and manage user accounts
Provide customer support
b. Improve and Personalise Experience
Remember preferences
Recommend relevant products
Improve website performance
c. Marketing and Communications
Send order confirmations and shipping updates
Send promotional communications via email, SMS, or WhatsApp (where
consented)
You may opt out of promotional messages at any time.
d. Security and Fraud Prevention
Detect and prevent unauthorised activity
Secure transactions and accounts
e. Legal and Regulatory Compliance
Comply with applicable laws
Respond to lawful requests
Enforce terms and policies
5. Disclosure of Personal Information
We may share personal information:
With Shopify, which hosts our online store
With service providers (payment, logistics, IT, analytics)
With marketing partners, subject to consent and law
With affiliates within our corporate group
In connection with business transactions (e.g., merger or acquisition)
When required by law or to protect legal rights
All third parties are required to process data in accordance with applicable
privacy laws.
6. Relationship with Shopify
Our store is hosted on Shopify. Shopify processes personal data to enable and
improve the Services.
Certain Shopify features may combine data from interactions with multiple
merchants. In such cases, Shopify acts as an independent data controller.
Shopify Privacy Policy:https://privacy.shopify.com/en
7. Children’s Privacy
Our products are designed for children; however, the Services are intended to
be accessed and used by parents, guardians, or adults.
We do not knowingly collect personal data directly from children. Any personal
data relating to a child is assumed to be provided by a parent or lawful
guardian.
If you believe a child’s personal data has been collected without appropriate
consent, please contact us and we will promptly delete such information.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable core website functionality
Analyse usage and performance
Support marketing activities
You may manage cookies through your browser settings. Disabling cookies may
affect site functionality.
9. Data Security and Retention
We implement reasonable technical and organisational safeguards to protect
personal data.
No system is completely secure, and we cannot guarantee absolute security.
Personal data is retained only as long as necessary to:
Provide Services
Comply with legal obligations
Resolve disputes and enforce agreements
10. Your Rights (India – DPDP Act, 2023)
Subject to applicable law, you may have the right to:
Access personal data
Correct inaccurate data
Request deletion
Withdraw consent
Request data portability
Requests may be made using the contact details below. We may verify your
identity before responding.
We will not discriminate against you for exercising your rights.
11. Grievance Redressal Officer
In accordance with Indian law:
Designation: Grievance Redressal OfficerEmail: contactus@playitco.com
We will address grievances within legally prescribed timelines.
12. International Data Transfers
Personal data may be transferred outside India. Appropriate safeguards and
contractual protections are in place to protect such data.
13. Governing Law and Jurisdiction
This Privacy Policy shall be governed by the laws of India. Courts in India shall
have exclusive jurisdiction over any disputes arising from this Privacy Policy.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this
page with a revised “Last updated” date.
15. Contact Us
For questions, concerns, or privacy requests:
📧 Email: contactus@playitco.com